How Zuploy works

For a well-priced shift posted 12–24 hours in advance, you can expect worker confirmation within 2–6 hours — giving you time to vet applicants and choose the right person. For urgent shifts posted within 4 hours of start, our cascade system activates automatically if needed, working through multiple worker pools to fill the position as fast as possible. Fill time depends on market availability, pay rate, and how far in advance you post. The earlier you post, the better your options and the lower your cost.

If a worker cancels less than 4 hours before start, a $25 late cancel recovery fee is charged to cover the disruption. ZCL-v1 then runs an abbreviated cascade through Stages 2–4 to find a replacement.

All workers undergo a Checkr background check before their first shift. This covers criminal history and identity verification. Founding members get their BGC free. Standard workers have the cost covered by their $30 security deposit.

Only on verified clock-out. If a worker doesn't clock in or the shift doesn't complete, you are not charged. This is different from most staffing platforms which charge on confirmation.

$15 per shift, regardless of the percentage calculation. This protects the platform economics on very short or very low-rate shifts.

Yes — and we actively encourage it. When you rebook the same worker, you build a loyalty pair. After 5 shifts together you get a 3% discount off your tier rate. After 11 shifts together, 5% off. They also become your Stage 1 roster worker in any future cascade.

Yes — DFW only at launch, Summer 2026. We are building deep in one market first before expanding to Houston, Austin, and beyond. Every worker is local and every venue is verified within the launch market.

Multiple layers of protection: ratings are only accepted when a verified clock-in and clock-out are both recorded on that specific shift — fake reviews are rejected at the database level. Clock-in requires at least 2 of 3 factors (GPS, WiFi, Bluetooth) to score above zero — GPS-only is never accepted. Workers who repeatedly decline Stage 1 or 2 cascade invitations to collect higher Stage 3/4 bonuses are automatically flagged and deprioritised. Worker identity (phone + government ID) is permanently tied to their account — re-registration after a no-show is blocked for 90 days.

Your platform agreement includes a non-circumvention clause. Hiring any Zuploy worker directly within 12 months of a placement incurs a conversion fee of 10% of their annualised salary. This is standard in the staffing industry and protects the marketplace for everyone — including the workers who depend on platform protections.

No — Fill-or-Free has hard eligibility rules. The shift must be posted with at least 2 hours advance notice (shifts posted less than 2 hours before start are not eligible regardless of tier). The shift must be 4+ hours or $400+ GMV. Your business must be on Regular tier or above. And Fill-or-Free only triggers when ZCL has exhausted all 4 cascade stages with no verified worker. These rules exist to keep the guarantee sustainable and fair.